General
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Are there product reviews on the Cool LA Marketplace?
Yes, there are. The product and appliance reviews presented on Cool L.A. Marketplace are collected from the retailers featured as possible places to buy the products and appliances included on Cool L.A. Marketplace. In the search results for a product on Cool L.A. Marketplace, the number and star... -
Can I customize the ClearCost estimate to reflect my personal situation?
Yes, you also have the option of entering your own information into the Cool LA Marketplace ClearCost calculator. If you do, you’ll receive a more personalized estimate of the total cost of owning your new appliance over the timeframe you specify. Cool LA Marketplace is not responsible for the va... -
Can I filter the searches for products?
Yes. For every product category within the Cool LA Marketplace, you have the option to filter your search results based on certain features of the product (e.g. ‘I’m looking for a Zanussi washing machine, with a 1400 rpm spin speed and a 9kg load drum.’). Cool LA Marketplace reduces the results o... -
Can I opt-out of emails and alerts from the Cool LA Marketplace?
Yes, and it’s very easy. Whilst we’re trying to make buying energy efficient and cost effective products for your home as easy as possible, we know there’s more to life than a super efficient fridge-freezer. Users with a profile can opt-out of any specific communications (e.g. or price alerts) at... -
Can I stop getting emails, guides and alerts from the Cool LA Marketplace?
YES, you can opt-out of any specific communications at any time (e.g. buying guides, search updates or price alerts), by logging into your profile page and un-checking the corresponding communication box. -
Can I stop getting emails, guides and alerts from the Cool LA Marketplace?
It’s important to note that the Cool LA Marketplace communications are separate from the general Cool LA Rebate communications. If you are a Cool L.A Rebate customer and opt-out of Cool LA Rebate Marketplace communications, it will not impact your regular emails from LADWP. Having said that, YES,... -
Do I need to create a profile and sign in and use the Cool LA Marketplace?
Nope. There’s no need to create a profile or sign in: anyone can visit Cool LA Marketplace and make use of the information. However, if you want to save your searches, mark your favorite products and receive price alerts and buying guides that describe and show ways to save energy and money, then... -
If you forgot your password, click the “Forgot your password?” link on the log in pop-up. If you want to change your password, go to “Account Settings” which is located in your profile.
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How do the Cool LA Marketplace product cards work?
The Cool LA Marketplace offers a unique (and, we think, a better!) way of choosing new products and appliances for your home. This involves creating ‘cards’ for each product on Cool LA Marketplace. Each card gives you key information on the product in question, right after you’ve searched for a... -
How is the default ClearCost calculated?
The initial ClearCost figure presented is what we call the default ClearCost, which means it’s an average figure. Several things to note about how we calculate the default ClearCost: 1. ClearCost is updated daily, based on the lowest retail price offer for each model. Given that retail offers fl... -
How many product categories and retailers are included within the Cool LA Marketplace?
The Cool LA Marketplace helps you find the best products and appliances for your home by providing easy to understand, detailed and up-to-date information (including our unique energy efficiency data) for products in the following categories: fridges, fridge-freezers, freezers, dishwashers, tumbl... -
If I see a product I like, can I mark it to keep track of it?
Yes you can. With such a huge choice of products and appliances available on Cool LA Marketplace, and even with the information being presented in our unique ‘card’ format, we recognize it can be hard to keep track of what you’re interested in. To help with this, at any point on Cool LA Marketp... -
Still cannot find the answer you’re looking for?
We’ve tried our very best, but if we’ve still not managed to solve your query in the sections above, then please drop us a line and we’ll get back to you. You can reach us here. You may contact us M-F 9:00 AM -5:00 PM Pacific Time Cool LA Marketplace Support Email: cool.la@care.enervee.com Pho... -
What are Cool LA Marketplace Buying Guides?
When you have a profile on Cool LA Marketplace, or have saved a search or marked some products as your favorites, you will receive occasional emails that provide tips on buying energy efficient and cost effective appliances and products. We call these our Cool LA Marketplace Buying Guides. These ... -
What do the $$$$ symbols mean?
These four symbols show you at a glance how that particular product compares to similar others in that category on price. Cool LA Marketplace analyzes all prices every day, which means we can assign a $ symbol to every single product, based not on its price, but on its price relative to compara... -
Cool LA Marketplace ClearCost shows the projected total costs of owning your new appliance or product over its useful lifetime. That means not just the purchase price you pay to the retailer, but also your energy costs to power the machine.
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The Enervee Score helps you to find the most energy efficient brands by translating product performance and energy use into a universal 0 to 100 score. The Enervee Score is dynamic, meaning that it is updated daily for all brands based on the range of brands currently available on the market. If ...
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What sort of emails or alerts will I receive if I register with Cool LA Marketplace?
When you register with Cool LA Marketplace and create a profile, you will receive up to 2 types of emails from us, depending on what you’ve searched; Saved Search Emails Line item ...You’ll get these if you’ve saved a particular search (which you do by clicking the ‘Save Search’ button). Sent we...