Welcome to Our Help Site

• Does the product need to be new to be eligible?
• How do I know I am eligible for Cool LA Rebates?
• Is there a deadline for customers to submit for the Cool LA Rebate?

• Can I cancel my order?
• How can I get an update on my order?
• How do I place an order?
• How do I view my orders?
• Is my payment information secure?
• What happens if my order is lost or stolen? Ie. (lost, stolen, etc.)
• Who should I contact if I have questions?

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• Are there product reviews on the Cool LA Marketplace?
• Can I customize the ClearCost estimate to reflect my personal situation?
• Can I filter the searches for products?
• Can I opt-out of emails and alerts from the Cool LA Marketplace?
• Can I stop getting emails, guides and alerts from the Cool LA Marketplace?
• Can I stop getting emails, guides and alerts from the Cool LA Marketplace?
• Do I need to create a profile and sign in and use the Cool LA Marketplace?

See all articles in General →